Support

Trusted CPD Support

Here to help you get accredited, stay accredited, and make the most of your membership.

Whether you’re applying for accreditationor renewing your status, you’ll find quick guidance below — and easy ways to contact us if you need a hand.

Application & Accreditation

Simply submit your course details using our online application form. You’ll be prompted to upload supporting materials (e.g., lesson plans, slides, learning objectives, assessments). After submission, an Assessor will be assigned and begin the review process.

We typically require:

  • A course overview / learning objectives

  • A detailed lesson plan or storyboard

  • The actual learning materials (slides, audio, video, written content)

  • Assessment(s) if applicable

  • Evidence of trainer / tutor qualifications (for live delivery)

Most applications are completed within 5–10 working days, depending on course length and completeness of the materials provided.

Your Assessor will provide clear, supportive feedback. You’ll have the opportunity to revise and resubmit without any additional fee.

Accreditation Renewals

  • Increased credibility and trust for your training

  • Clear quality assurance for learners and employers

  • Public listing in the Accredited Course Directory

  • Use of the Trusted CPD accreditation seal in your marketing

  • Support, guidance, and renewal reminders to keep your course compliant

Yes — you are encouraged to. Accredited providers gain a Trusted CPD Promotional Toolkit containing badges, seal graphics, and suggested messaging.

CPD Points

  • Increased credibility and trust for your training

  • Clear quality assurance for learners and employers

  • Public listing in the Accredited Course Directory

  • Use of the Trusted CPD accreditation seal in your marketing

  • Support, guidance, and renewal reminders to keep your course compliant

Yes — you are encouraged to. Accredited providers gain a Trusted CPD Promotional Toolkit containing badges, seal graphics, and suggested messaging.

Your Account

  • Increased credibility and trust for your training

  • Clear quality assurance for learners and employers

  • Public listing in the Accredited Course Directory

  • Use of the Trusted CPD accreditation seal in your marketing

  • Support, guidance, and renewal reminders to keep your course compliant

Yes — you are encouraged to. Accredited providers gain a Trusted CPD Promotional Toolkit containing badges, seal graphics, and suggested messaging.

Why We Exist

Contact Trusted CPD

We aim to respond to all enquiries within one business day.

Every message is reviewed by a member of the Trusted CPD team — never an automated system.

General Enquiries

If you can’t find what you need on the website, our team is ready to help.

Operating hours: Monday – Friday | 9 am – 5 pm (UK time)

For the quickest response, please include your organisation name and, if relevant, your application or accreditation ID.

Technical Support

Having trouble logging in, downloading certificates, or accessing your dashboard?

 

Please include:

  • The email address linked to your account

  • A short description of the issue

  • A screenshot (if possible)

Accreditation Support

Our Accreditation Team can help with:

 

  • Progress updates on your application

  • Uploading or replacing documents

  • Responding to assessor feedback

  • Clarifying CPD standards or requirements